Ginga Technology Solutions
Numéro d'emploi
3 avril, 2024
2 juillet, 2024
Minimum Salary
Maximum Salary
Company Phone Number
  • Ottawa


We are looking for a highly motivated, customer-oriented Level 1 Support Technician to join our IT Support team. As a Level 1 Help Desk Technician, you will be the first point of contact for our internal users, providing fast and efficient technical support for hardware, software, and network related issues. The ideal candidate will possess strong communication skills, a passion for technology, and a commitment to providing excellent customer service.

Education Requirements

-High school diploma or equivalent

-Relevant certifications (e.g. CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.

Desired Experience

-Experience a plus, but not necessary.
- Building/Working with Computers
- Building/Managing Networks
- Microsoft 365


-Proven experience in customer service with excellent communication and interpersonal skills.

-Basic understanding of computer hardware, software and networking concepts.

-Familiarity with Microsoft Windows and Office applications.

-Ability to prioritize and manage multiple tasks in a fast-paced environment.

-Willingness to learn and adapt to new technologies.

-*Must be bilingual


1. Frontline Support:
Provide an initial point of contact for technical support, troubleshooting and problem resolution by telephone, email or in person.
Identify, diagnose and resolve basic hardware, software and network issues.

2. User Support:
Help users set up their account, reset their password, and respond to their access requests.
Guide users through basic software applications and system functionality.

3.Ticket management:
Record and track all incidents and service requests using the designated ticketing system.
Ensure rapid resolution of issues and escalate issues if necessary.

Maintain accurate records of technical problems, solutions provided, and troubleshooting steps.
Contribute to the development and updating of knowledge base articles.

Communicate technical information to non-technical users in a clear and understandable manner.
Collaborate with other IT team members to share knowledge and improve overall support processes.


-Experience with remote desktop support tools.

-Knowledge of the basic principles of computer security.

-Familiarity with Active Directory and user account management.

-Basic troubleshooting skills for printers and peripherals.

Work Hours

Flexible schedule, it is best to be available Monday to Friday - 8 a.m. to 6 p.m. - Sometimes weekends and evenings.

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